TTPRADARStart at the Trusted Traveler Programs website, ttp.dhs.gov, not at the Login.gov homepage. Login.gov is the federal identity service that verifies you and sends a single-use code to your phone. If you sign in from the Login.gov homepage instead, you see your Login.gov account information and nothing about your Global Entry membership.
If you are locked out, the short version is this: Login.gov handles sign-in problems, CBP handles everything else. The rest of this guide explains which is which.
How the login works now
Sign-in to the Trusted Traveler Programs site uses Login.gov, with two-factor authentication. Login.gov sends a single-use code to your phone by voice call or text message, and you enter it to continue.
The CBP page we read for this is the FAST FAQ, so the wording is not specific to Global Entry. It describes the shared Trusted Traveler Programs login.
Linking an older profile with your PASSID
If you have applied to a Trusted Traveler program before, you need your PASSID when you first set up your profile. CBP lists Global Entry, NEXUS, SENTRI and FAST as programs this applies to. The PASSID is what links an older GOES account to the new login.
Returning members are asked for it as the PASSID, and it is also called the membership number. A FAST ID, printed in the same places, can be used the same way.
Where to find your PASSID
- On the back of your Trusted Traveler card.
- On previous notification letters from the program.
Find the card or an old letter before you start setup.
PASSID and Known Traveler Number
Creating a Login.gov account does not change your Known Traveler Number (KTN). Login.gov says so on its Trusted Traveler Programs help page, so a new login is not a new KTN.
We could not find an official page that explains how the PASSID and the KTN differ, so we are not going to guess. If you are unsure which number a form wants, check the label on the field and the printing on your card, and ask CBP if it is still unclear.
What Login.gov can and cannot fix
Login.gov can help with signing in and with creating a Login.gov account. That is the whole list. It has no Trusted Traveler Programs records, so it cannot help with application status, eligibility or appointments.
Login.gov points other problems to the Trusted Traveler Programs directly:
- Application status.
- Interview appointments.
- Lost or damaged cards.
- Applying for the wrong program.
- Any other Trusted Traveler Programs matter.
Do not send Login.gov your membership numbers or other sensitive personal details. It asks users not to.
When you still can't get in: the CBP help route
CBP's membership support is at help.cbp.gov. Use it for anything about your Trusted Traveler Programs account.
Have your PASSID or card details ready when you write in, and describe what happens at each step. "It won't let me in" is slower to resolve than "I enter my PASSID and the profile does not link."
For disability-related interview accommodations, CBP gives a voice line at (877) 227-5511, or the same web portal. It asks you to request as soon as possible and before your interview date.
What we could not confirm
Two questions come up often and we cannot answer them from official sources we could read. We do not know how to recover access after an email change. We do not know whether you need account access to schedule or reschedule an interview appointment.
For both, ask CBP at help.cbp.gov rather than relying on a forum answer. The general program pages are on CBP's Trusted Traveler Programs page.
If you are looking for an earlier interview appointment, TTPRadar offers free browser alerts and paid text (SMS) alerts. They watch enrollment center availability for you. They do not fix login problems.