TTPRADARWhat the pilot is
CBP launched a Remote Interview Pilot for Trusted Traveler Programs in June 2021, and it started with Global Entry renewals. We cannot confirm it is available today, because CBP's pilot page could not be read when we researched this. Treat the eligibility details below as launch-era information.
The Points Guy's coverage from June 8, 2021 describes the pilot as limited, with NEXUS, FAST and SENTRI renewals to be phased in later.
Instead of visiting an enrollment center, you interview by video. The launch coverage says the call runs on Zoom, so you need a computer or a smartphone with the app.
Who qualified at launch
The pilot was for renewing members who had been conditionally approved. First-time applicants were not eligible. The requirements listed in launch coverage were:
- You are at least 18 years old.
- CBP has a photo of you on file, taken within the past 10 years and after you turned 14.
- You have previously submitted fingerprints to CBP.
These rules come from 2021 press coverage. We could not check them against CBP's current page, so they may have changed.
What we could not confirm
Three things are unverified, and we are not going to guess at them.
- Whether the pilot is still running. A search listing dated January 2025 indicates a CBP pilot page exists, but we could not read its content.
- How the option appears in your TTP account. The launch article does not explain scheduling or joining, and sends readers to CBP's website. We have no source for anything more specific.
- How it differs from other routes. We have no citable source comparing it with CBP's app or with interview waivers, so we are not comparing them here.
The way to settle all three is to log in at ttp.dhs.gov and look at your own renewal. If you do not see a remote interview option, assume it is not available to you and book in person.
Why it matters now
In-person availability is uneven. In our scan on November 12, 2026, 94 of 115 enrollment centers showed availability and the median wait was zero days. Several centers had same-day slots.
The other end looks different. The longest waits in that scan ran to eight weeks and beyond. If your nearest center is one of those, a remote option would be worth far more than a slot two months out. Current numbers are on the live Global Entry wait times board.
When to fall back on an in-person slot
Check your account first. If no remote interview is offered, go back to the standard route and look for an interview appointment at a center you can reach.
- Check the list of enrollment centers for any within a realistic drive or flight, not just the closest one.
- Compare waits on the live board. A center a few hours away with a same-day slot can beat a local one with a two month queue.
- Free browser alerts watch for new openings so you do not have to refresh the scheduler.
- If you are returning from abroad, look at CBP's Enrollment on Arrival page. It is a separate route to finish enrollment at the airport, and it is not a remote interview.
Do not hold off on booking while you wait to see if a remote option appears.
Bottom line
The remote interview pilot is real, and at launch it targeted renewing members who had already been conditionally approved. Whether it is open to you today is a question only your own TTP account can answer. If it is not, the in-person hunt is still the dependable route.